Utilization and Training Project Manager II : Eastern Region - (hoffman estates, illinois)
Posted: Wednesday, November 8, 2017 3:29 AM
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With more than 2 billion in revenues, CDK Global is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail and adjacent industries.Focused on enabling end:to:end automotive commerce, CDK provides solutions to dealers in more than 100 countries around the world, serving approximately 28,000retail locations and most automotivemanufacturers. CDK Global solutions automate and integrate critical processes from pre:sale targeted advertising to the sale, financing, insurance, partssupply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.
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Position Summary: The main focus of this position is to be the primary point of contact for the client and all associates involved in the implementation process.
Coordinates and ensures a successful and timely implementation for complex region projects.
Essential Duties and Responsibilities: Acts as primary installation point of contact and escalation point for project stakeholders including all functional CDK departments, Clients, and Third Party Suppliers. (30)
Develop install Project Plan for distribution to project participants. (5)
Drives implementation consistency and quality through execution of the CDK project management guide. (10)
Provides status updates, tracks open issues, and works with all CDK groups to resolution as required. (30)
Responsible for the project until purchased products and agreed upon deliverables are completed. (10)
Acts as a mentor to Project Specialist and Project Manager I. (15)
Acts as back:up to Manager, Project Management Center (2)
Education: Bachelor Degree and PMP Certification or Equivalent Experience
Supervision Received / Independence of Action: Objectives are established but work is done independently. Considerable independence of action is required. Standards and guidelines are general. Results are reviewed for overall adherence to established or planned objectives and policies.
Service Quality: Provides service quality that is based on looking beyond the clients/contact's immediate needs.
It is necessary to understand the effects the advice or service is likely to have in the clients situation. Ensuring that the service best fits with the clients goals and intentions is an important responsibility.
Accountability / Decision Making: You have authority to take whatever action is deemed advisable or necessary. May initiate and carry out the action but should advise a superior of the action taken. Must inform manager of all non:routine situations.
Decision making and recommendations involving risk to quality, client satisfaction, and revenue must be escalated to the Manager or Director, Implementation.
The results of decisions, actions or advice typically affect current operations of any assigned region project.
Problem Solving: Causes of problems may not be readily apparent, symptoms may be vague and minor assumptions may be necessary. Such problems require further inquiry that is generally, but not exclusively, confined to the work:related area. Solutions require interpretation of information with independent judgment and risk.
You have complete authority to take whatever problem:solving action is deemed necessary, subject only to policies or general rules.
Analytical Reasoning: Analytical reasoning used in the job
• Location: Chicago
• Post ID: 82410152 chicago