Posted: Wednesday, November 8, 2017 3:28 AM
Work Area: Customer Service and Support
Expected Travel: 0 : 20
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
PURPOSE AND OBJECTIVES
The Community Lead will create and execute a customer engagement strategy to deliver organic growth of a customer community. Pivotal will be not only delivering foot:fall, but on:going engagement and pro:active contribution from customers and SAP.
The Community Lead will be part of the SAP S/4HANA Cloud Delivery Practice and will work closely with the team and customers to create and execute a strategy based on 4 priorities:
:Growth : Establishing the community as the preferred channel for finding solutions to product issues.
:Engagement : Execute a moderation system in place to ensure prompt response from SAP teams to members queries, blogs and comments.
:Listening : Working as the middleman between users and internal development teams to improve user experience
:Improvement : As with any online community, a successful launch should be timely and create buzz amongst users, but we expect the launch is just the start. Feedback from engaged community members will be incorporate into a plan for continuous community improvement.
With responsibility for the whole life:cycle of the community, we believe this is an exciting career opportunity to work in a fast growing team, and to further develop your commercial experience in; online community management, social media management, copywriting, content creation, curation and digital distribution.
KEY RESPONSIBILITIES AND TASKS
Responsibilities during community build phase
:Be the programme owner, providing on the ground decisions for critcial functions features and ensuring a successful platform is delivered.
:Be a sounding board for the technical team throughout the implementation process
:Drive the direction of the implementation team by providing business and customer requirements.
:Co:ordinate the launch of the community generating interest and activity
:Manage customer expectations and gain understanding their challenges associated with moving to a standardized public cloud environment
:Ensure cross:LoB collaboration, best practice sharing and team work
:Facilitate communications between business and technology stakeholders to ensure our customers desired outcomes are met
:Be a community evangelist. Multiply the understanding of and belief in community value, both internally and externally
:Create and deliver a customer engagement strategy to create organic growth and to drive customer community engagement
EDUCATION AND COMPETENCIES / SKILLS
:Builds strong professional credibility both internally and externally, by effectively managing and developing relationships
:Excellent verbal and written communication skills. (Essential)
:Experience in creating elegant, engaging editorials with an eloquent writing style for various digital and social media channels
:Experience of growing a community organically, growth hacking (Essential)
:Digital Marketing experience. (Essential)
: Previous experience writing online articles, blogging, social media blogs or similar.
:Previous experience working in a Start:Up (Preferable)
:Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests
:Delivers clear, convincing and well:
• Location: Chicago
• Post ID: 81223152 chicago