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Posted: Monday, March 13, 2017 9:17 AM

Requisition ID: 25370Location: Grand & Harlem CorporateLocation Address:2433 North Harlem Avenue, Chicago, IL 60707 United States (US) Daily Hours: 8Standard Hours: 40Employment Status: Full-time Employment Type: Regular Shift: DayFLSA: N SUMMARYServes as employees’ first point-of-contact for providing Tier 1 support related to employee records administration and inquiries related to benefits, compensation, and general Human Resources (HR) issues (e.g., answering questions related to policy, process and program eligibility & updates).  Answers employees’ queries or routes them to the appropriate individual and tracks all customer contact in the internal company database. ESSENTIAL DUTIES AND RESPONSIBILITIESServes as a first point-of-contact for current and former employees’ questions on Human Resources (HR) policies and/or processes.Maintains working knowledge of HR processes to answer customers’ questions.Ensures that customers’ questions are fully addressed. Escalates complex/difficult questions to the Customer Service Team Lead or Tier II/III Service Delivery Center staff to ensure staff member receives the appropriate level of guidance.Follows through to ensure that each case is fully resolved. This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.  QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Exceptional customer service and data entry skills.Ability to multitask, work in a team environment, and handle confidential and sensitive information with discretionStrong written and oral communication skills including professional telephone etiquette.  Education and/or Experience                                                              High School diploma or equivalent required. One year of experience in customer service or related field required. Computer Skills                                                          Computer skills and dexterity required for data entry and retrieval of information.Proficient with Windows-style applications and keyboard. Business Unit: Corporate (LRHC and LPH)Department Name: HR Customer Service.

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