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Posted: Saturday, March 24, 2018 12:06 AM


The Incentive Planner (Account Manager) is responsible for managing and leading the client, program planning, program execution, building client relationships, managing client financials and Creative Group cash flow, engaging suppliers with client priorities, and bringing creative solutions to our clients. In addition, this role is responsible for consistently mentoring the Account Coordinators working on their team.

Essential Functions:


Functions as the main client contact and works diligently to develop a strong relationship; and manages clients
Offers client dynamic experiences through the use of i|xperience (Creative Group’s experiential approach), working in conjunction with Marketing; leads client by providing workable and creative solutions
Consults with client to determine goals, needs, objectives, expectations, and budget of the program
Acts as a resource to the client for program development and strategic planning of program goals; functions as the quarterback coordinating the activities for various other resources involved in the planning process. Aligns client’s strategy to organizational strategy
Remains current and knowledgeable about the industry in order to provide the client with creative and compelling concepts
Understands client/group idiosyncrasies and adapts Creative Group services accordingly; in the case a client’s request does not fit in the company’s service offerings, consults with the Account Director and the Account Executive
Schedules and facilitates client planning and debrief meetings in order to evaluate program results
Is accountable for successful program outcome
Provides final billing reconciliation and supporting documents
Seeks opportunities to expand business within existing assigned accounts

Program Operations:

Collaborates with Project Manager on contract inclusions for sold programs
Provides overall strategy and choreography of meetings and events
Initiates, plans and travels for site inspections
Negotiates and manages supplier contracts, including deposits, attrition, concessions, guarantees, room blocks, and master accounts
Manages and works with hotel and supplier staff to exceed customer expectations
Provides best pricing, options and program objectives. Maintains logistical accountability of meetings. Acts as liaison between customer, hotel and all suppliers
Communicates and approves all program specifications, event orders, and program details
Oversees design, marketing concepts and promotional campaigns, copy writing, and budget specific to the program
Is responsible for on-site program execution and direction of travel staff. Implements contingency plans as needed onsite. Troubleshoots and solves onsite problems seamlessly
Sends appropriate post-program correspondence to all stakeholders

Direction of Project Team:

Communicates and confirms program specifications to internal and external parties
Establishes, communicates, and monitors all timelines and budget parameters
Oversees Account Coordinator’s work related to project; mentors Account Coordinators on an ongoing basis
Works with Travel Services to monitor and adjust air budget parameters, contracted seat blocks, and ticketing
Provides confident leadership for the client, planning team, Account Director, and company through all actions and to be able to successfully execute programs
Is responsible for identifying and sharing best practices and process improvements company-wide
Gathers, shares and applies learnings for continuous process improvement

Budget and Financial Management:

Manages program budget, cost-savings, billing, invoicing, and profitability
Tracks and reconciles all expenses, ensuring expenses are within budget
Monitors spending and outstanding receivables
Completes program reconciliation within established timelines
Understands the program pricing structure
Reviews and processes supplier invoices and travel staff expense
Understands and compiles Cost Savings Report
Perform other duties as assigned

Job Requirements
Bachelor's Degree in Business, Hospitality, Event Planning or a combination of education and work and experience is required
Minimum of 3 years of experience in the Hospitality and/or group/individual performance industry, with at least 3 years of incentive planning experience
Proficiency in Microsoft Office products, especially Excel
Certification in Meeting Planner (CMP) is a plus

Contact Person:
Amanda Hughes
Phone: 847-353-4707
Email Address:

• Location: Chicago

• Post ID: 90278377 chicago is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018