Home > Chicago jobs > Chicago management/professional

Posted: Friday, November 17, 2017 12:05 AM


Northbrook, IL, United States

Reed & Mackay is a strategic corporate travel management and services company and a leader in its field with a vision to attract, develop and retain the most talented people within the industry. Delivering outstanding service to clients has remained the focus for the business and by demonstrating ROI for customers significantly above any other TMCs we continue to outdistance our competitors.

Reed & Mackay employs 450 people internationally with locations in Chicago, Philadelphia, Dubai, Frankfurt and several sites in the UK including Aberdeen and London. The company is currently expanding globally with further offices planned to open.

Alongside the extraordinary service provided to our clients, Reed & Mackay uses technology as a key differentiator in the corporate travel industry by capitalising on our in-house developed applications. This is an exciting time for the business and the IT Department is a key enabler in its success.

Reed & Mackay has an enviable reputation for exceptional service through delivering strategic travel management solutions to an expanding base of clients in its chosen client sectors. The main role of a Corporate Travel Consultant is to build relationships and understand the needs of our clients while delivering a ‘high-touch’ service.
Principle Responsibilities:

Provide a dedicated service to specific clients
A desire to exceed the client expectation at all times
To demonstrate proactive thinking when providing travel solutions
Provide added value to clients through specialist supplier relationships
Exceptional telephone communication with timed responses / call back
Quality Control across all aspects of our procedures and processes
Able to provide cost effective solutions across all aspects of travel
To comply with the client policies and guidelines at all times
To apply creative air fare / rail fare ticketing principles when applicable, for example
split or combination ticketing
To recommend and procure ancillary products as required
To meet all deadlines as required, internally or client driven
To adopt a learning attitude and attend relevant training / coaching as required
Achieve individual and team based objectives through the annual Performance Development Review (PDR)

Skills, Knowledge and Experience:

Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
Has achieved a continuous record of experience in a core business travel environment
Minimum qualification level to Fares & Ticketing VAII (formally BA2)
Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
Have a ‘team player’ approach to an office environment
Experience in using MS Word and Excel software packages
Excellent interpersonal skills
Sound knowledge of the travel industry
Experience of US and International market




• Location: Chicago

• Post ID: 79727562 chicago is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017