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Posted: Tuesday, March 28, 2017 12:32 AM

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Description:
Do you have Account Management and Customer Service experience?
We are seeking a highly motivated, detail oriented self-starter with the ability to multi-task.

*Experience with I/T Services, Printing, Mailing and Project Management is helpful and you will be given preference in the interview process with any of these skills.

Job Duties:
1. Effective communication by phone and email with customers using professionalism, tact and empathy to maintain a long term customer relationship
2. Retains customers by answering product and service questions; suggesting information about other products and services.
3. Maintains customer records by updating profile and account information.
4. Resolves product or service problems by clarifying the customer's concern; investigating to determine the cause of the issue; explaining the best solution; expediting correction; following up to ensure resolution.
5. Identify alternate means for procedures and discussing with managers and teammates.
6. Maintains financial accounts by processing customer adjustments.
7. Provide online web site support via telephone hot line
8. Recommends potential products or services to management by collecting customer information and analyzing customer needs.
9. Prepares service reports by collecting and analyzing customer information.
10. Contributes to team effort by accomplishing related results as needed.
11. Accomplishes department and organization mission by completing related results as needed.
12. Updates managers by consolidating, analyzing, and forwarding daily action summaries.
13. Provides samples to customer; arranging shipment or delivery; notifying customer, following up for approval.

Skills required but not limited to:
Account Management, Account Tracking, Analyzing Information, Attention to Detail, Customer Care/New Customer Development, Customer Service, Conflict Resolution, Data Entry Skills, Documentation Skills, Listening, Microsoft Office including Outlook and Power Point, Multi-tasking, Phone Skills, Problem Solving, Professionalism, Quality Focus, Quality Control, Reporting Skills, Self-Development, Strong Decision Making Skills, Teamwork, Web Support, Writing Skills

Full Time Monday-Friday

Feel free to visit our website: w w w . d i g i t a l d c . b i z

• Location: Chicago

• Post ID: 55587973 chicago
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