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Customer Service, Call Center, Department Manager
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Thursday, May 16, 2013 9:27 AM
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GARY MAZZIO
MAZZIOGARY@AOL.COM
224-653-9700
OBJECTIVE
To locate a position that could utilize my people and organizational skills.
EXPERIENCE
St. Peters Parish February 2010 to Present
“Volunteer” Church Manager, Book Keeper, Church Sacristan
• Perform office administrator duties for management (12 employees)
• Prepare payroll for all church employees
• Order church supplies for services
• Assist in answering phones
• Assist in church services
• Building contact for outside vendors for supplies
Barrington Engineering Consultants, Ltd., Barrington, IL August 2005 to February 2010
Human Resource Director, A/R Director and Office Administrator
• Perform office administrator duties for management (20 employees)
• Management contact for staffing agencies to provide full time employment recruits
• Create S.O.P. (Standard Operating Procedures) for all company positions
• Create spread sheets to provide employee statistics on uniforms, phones, and trucks
• Responsible for setting up all voice mail systems
• Maximize and evaluate performance, establish goals, and provide training
• Provide individual leadership, guidance and coaching
• Provide analysis for problem identification
• Building contact for outside vendors for supplies
• Coordinate all company functions such as Month End Breakfast and Luncheon Meetings
• Coordinate all company Recognition Rewards
The Lock-Up Storage Centers, Glenview, IL November 2003 to August 2005
Property Manager, Customer Service Sales
• Supervise a staff of 2 team members
• Responsible for corrective action and mentoring of employees
• Provide individual leadership, guidance and coaching
• Building contact for all outside vendors in regards to building repairs and maintenance
• Calculate all payroll and approve prior to submitting to corporate office
• Ensure budget requirements are not exceeded in regards to department expenditures
• Create sales exhibits to boost weekly Sales
• Solicited new business to increase Sales
Danka Office Imaging, LaGrange, IL May 1998 to August 2003
Customer Service, Call Center, Meter Department Manager
• Supervise a team of 65 customer service meter representatives
• Responsible for the hiring, firing, corrective action, and mentoring of employees
• Assist in creating procedures for newly formed department
• Create spreadsheets to provide the number of meters captured
• Assist in implementing the use of the ACD call system
• Maximize and evaluate performance, establish goals, and provide training
• Provide individual leadership, guidance and coaching
Gary Mazzio’s Resume, Page 2
• Provide analysis for problem identification
• Building contact for all outside vendors in regards to building repairs and maintenance
• Contact for staffing agencies in regards to temporary needs
• Manage the Chicago, Illinois and St. Petersburg, Florida offices (225 employees)
• Coordinate all company functions such as luncheons, events, and recognition rewards
• Weekly travel to ensure the Florida location is operating up to company standards
• Calculate all payroll and approved prior to submitting to ADP for processing
• Ensure budget requirements are not exceeded in regards to overtime and purchasing
Royal Carriage Limousine
& AAA Answering Service, Roselle, IL May 1987 to February 1998
Owner Operator (In Association with Family)
• Co-Ran Daily Operation
• Expanded sales to include mass market accounts
• Solicited new business
• Dealt heavily with advertising via yellow pages, etc. to expand our client base
• Supervised 8 employees with AAA Answering Service
• Supervised and dispatched to 32 owner operators with Royal Carriage Limousine
• Performed Human Resources responsibilities
• Payroll for all contract employees and tracked commissions to ensure accuracy
• Negotiated with vendors for business insurance
• Daily deposits for monies earned
Direct Merchandising Service, Des Plaines, IL January 1972 to April 1987
Operation Manager
• Hired in Data Entry Department
• Promoted to Customer Service Department
• Answered customer’s calls, traced UPS, applied credits or replacement for lost shipments
• Promoted to Control Department.
• Performed liaison duties so that client/department interactions would be less cumbersome
• Promoted to Operation Manager.
• Department Supervisors and 46 employees reported directly to me:
• Customer Service
• Data Entry
• Order Department
• Control Department
• Mailroom
• Responsible for the hiring, firing, evaluating, mentoring, and coaching of employees
• Maximize and evaluate performance, establish goals, and provide training
• Minimal building maintenance issues
EDUCATION
East Leyden High School, Franklin Park, IL
Harper College, Palatine, IL
Company sponsored Seminars
Seminar certificates in the following:
Management Seminars Mentoring
Human Resource Seminar Performance
Performance Management Coaching
Oracle Training Multitasking
Microsoft Excel and Word Quick Books
Lotus Notes
MAZZIOGARY@AOL.COM
224-653-9700
OBJECTIVE
To locate a position that could utilize my people and organizational skills.
EXPERIENCE
St. Peters Parish February 2010 to Present
“Volunteer” Church Manager, Book Keeper, Church Sacristan
• Perform office administrator duties for management (12 employees)
• Prepare payroll for all church employees
• Order church supplies for services
• Assist in answering phones
• Assist in church services
• Building contact for outside vendors for supplies
Barrington Engineering Consultants, Ltd., Barrington, IL August 2005 to February 2010
Human Resource Director, A/R Director and Office Administrator
• Perform office administrator duties for management (20 employees)
• Management contact for staffing agencies to provide full time employment recruits
• Create S.O.P. (Standard Operating Procedures) for all company positions
• Create spread sheets to provide employee statistics on uniforms, phones, and trucks
• Responsible for setting up all voice mail systems
• Maximize and evaluate performance, establish goals, and provide training
• Provide individual leadership, guidance and coaching
• Provide analysis for problem identification
• Building contact for outside vendors for supplies
• Coordinate all company functions such as Month End Breakfast and Luncheon Meetings
• Coordinate all company Recognition Rewards
The Lock-Up Storage Centers, Glenview, IL November 2003 to August 2005
Property Manager, Customer Service Sales
• Supervise a staff of 2 team members
• Responsible for corrective action and mentoring of employees
• Provide individual leadership, guidance and coaching
• Building contact for all outside vendors in regards to building repairs and maintenance
• Calculate all payroll and approve prior to submitting to corporate office
• Ensure budget requirements are not exceeded in regards to department expenditures
• Create sales exhibits to boost weekly Sales
• Solicited new business to increase Sales
Danka Office Imaging, LaGrange, IL May 1998 to August 2003
Customer Service, Call Center, Meter Department Manager
• Supervise a team of 65 customer service meter representatives
• Responsible for the hiring, firing, corrective action, and mentoring of employees
• Assist in creating procedures for newly formed department
• Create spreadsheets to provide the number of meters captured
• Assist in implementing the use of the ACD call system
• Maximize and evaluate performance, establish goals, and provide training
• Provide individual leadership, guidance and coaching
Gary Mazzio’s Resume, Page 2
• Provide analysis for problem identification
• Building contact for all outside vendors in regards to building repairs and maintenance
• Contact for staffing agencies in regards to temporary needs
• Manage the Chicago, Illinois and St. Petersburg, Florida offices (225 employees)
• Coordinate all company functions such as luncheons, events, and recognition rewards
• Weekly travel to ensure the Florida location is operating up to company standards
• Calculate all payroll and approved prior to submitting to ADP for processing
• Ensure budget requirements are not exceeded in regards to overtime and purchasing
Royal Carriage Limousine
& AAA Answering Service, Roselle, IL May 1987 to February 1998
Owner Operator (In Association with Family)
• Co-Ran Daily Operation
• Expanded sales to include mass market accounts
• Solicited new business
• Dealt heavily with advertising via yellow pages, etc. to expand our client base
• Supervised 8 employees with AAA Answering Service
• Supervised and dispatched to 32 owner operators with Royal Carriage Limousine
• Performed Human Resources responsibilities
• Payroll for all contract employees and tracked commissions to ensure accuracy
• Negotiated with vendors for business insurance
• Daily deposits for monies earned
Direct Merchandising Service, Des Plaines, IL January 1972 to April 1987
Operation Manager
• Hired in Data Entry Department
• Promoted to Customer Service Department
• Answered customer’s calls, traced UPS, applied credits or replacement for lost shipments
• Promoted to Control Department.
• Performed liaison duties so that client/department interactions would be less cumbersome
• Promoted to Operation Manager.
• Department Supervisors and 46 employees reported directly to me:
• Customer Service
• Data Entry
• Order Department
• Control Department
• Mailroom
• Responsible for the hiring, firing, evaluating, mentoring, and coaching of employees
• Maximize and evaluate performance, establish goals, and provide training
• Minimal building maintenance issues
EDUCATION
East Leyden High School, Franklin Park, IL
Harper College, Palatine, IL
Company sponsored Seminars
Seminar certificates in the following:
Management Seminars Mentoring
Human Resource Seminar Performance
Performance Management Coaching
Oracle Training Multitasking
Microsoft Excel and Word Quick Books
Lotus Notes
• Location:
Chicago, Schaumburg Illinois
• Post ID: 15238325 chicago