search
Home > Chicago jobs > Chicago customer service

Posted: Tuesday, November 7, 2017 10:16 PM


Requisition ID:
44046
Store :
LensCrafters
Position:Full:Time
At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best.
GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support of the Store Market Manager (SMM) and behaves as a business owner within the marketplace and LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.
MAJOR DUTIES and RESPONSIBILITIES
:Delivers quality and improvement to meet or exceed all key performance indicators (KPIs):
:Comp Sales, Sales to Plan; Conversion and Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth and Retention Goals; Net Promoter Score; Current year objectives
:Demonstrates understanding of retail business and the capability to transfer knowledge to superior sales and business results. Learns and understands the competition and market trends.
:Supports the store manager in diagnosing the business and leverages the synergies of Retail, Lab and Doctor to drive positive results.
:Supports store business plans to maximize sales and profit, leverages strengths and addresses opportunities for recovery.
:Partners with store manager to lead a team through strong knowledge and skills.
:Provides training and guidance to team members.
:Delivers clear and constructive feedback in a timely manner.
:Informs store manager of any situation that may require any development or disciplinary action of others.
:Supports recruiting, helps select high caliber team and creates talent pipeline.
:Follows guidelines to optimally staff store.
:Shows great pride in store appearance and executes visual directives.
:Strives to maintain positive working relationships with doctors.
:Adheres to and ensures compliance of team to Company policies and procedures; meets or exceeds all goals.
:Anticipates problems before they occur; explores underlying reasons and root cause; strives for long:term solutions to problems.
:Performs and understands administrative duties.
:Maintains a safe working environment for all.
:Works a flexible schedule, including nights and weekends.
BASIC QUALIFICATIONS
:High School graduate or equivalent
:1+ year(s) management/supervisory experience with direct reports
:Knowledge of retail operations, processes and policies
:Strong basic math skills
:Familiarity with cash register, computers and calculators
:Must have a strong command of the English language for all written correspondence and oral communication
:Strong communicator and listener
:Demonstrated high:level of selling skills
:Proven ability to problem solvePREFERRED QUALIFICATIONS
:College degree or equivalent
:Previous experience in leadership position within retail and customer service industry
:Knowledge of basic optics
:Knowledge of current store merchandise
:State licensure (if applicable) and /or ABO Certification in non:licensed states
:Brand Final Inspector Certification
:Brand Quality, Fitting and Adjusting Program
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, the Luxottica HR Solutions Group at
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, re

Source: https://www.tiptopjob.com/jobs/74307132_job.asp?source=backpage


• Location: Chicago

• Post ID: 82400897 chicago
chicago.backpage.com is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017 backpage.com