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Posted: Sunday, November 19, 2017 3:04 PM

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The Company:

ZappySales is more than an online retailer. We are eCommerce 3.0. We pride ourselves on taking the traditional aspect of 20th century retail and applying 21st century technology to increase efficiency, accountability, and customer satisfaction. What differentiates ZappySales from our competitors is our use of technology and our ability to connect the consumer with a wide variety of hard to find niche products.

ZappySales has a vastly widespread web-presence operating multiple websites and strategic product placement on all major marketplaces. ZappySales is constantly expanding our catalog to offer our customers more of the products they love at prices that can't be beat. This has put us at the forefront of competitive online shopping and has one of the key factors our rapid growth as a company. Our current product catalog includes sporting goods, home decor, Kitchen & Bath appliances, furniture, cosmetics & fragrances, apparel, jewelry, appliance parts, home improvement and more!

Location:

Located at the heart of downtown Chicago, across the Willis tower. Easy access to all public transportation.

The Position:

We are currently looking to fill a unique position within our Customer Service Department. The position is for a Customer Service Associate. This position requires the right candidate to be responsible, organized and driven to maintain positive relations with both customers as well as vendors/suppliers.

The Customer Service Associate's responsibilities will be including (but not limited to):


- Being the point of contact for escalated customer concerns.

- Provocatively reaching out and following up with both to customers as well as vendors/suppliers.

- Answer phone calls and responding to customer and vendor/supplier emails within our companies quality guidelines and policies.

- Listening to the concerns of customers and offering qualitative and efficient resolutions.

- Outside the box critical thinking.

Daily tasks include:

- Daily emails and phone call follow ups

- Maintain contact with concerned customers while adhering to quality guidelines

- Diffuse and deescalate customer concerns

- Maintain accurate records in our internal CRM system

Are you:

- Well spoke and well written?

- Technology forward with an above average understanding of and online platforms?

- Extremely organized and able to meet specific deadlines?

- Dependable, outgoing, a people person?

- A team player with a strong willingness to learn and the mentality to quickly adapt to changing demands?

- Experienced in sales and/or experienced as a call center customer service representative?

Why you should Apply:


- Excellent growth and advancement opportunities.

- Flexible schedule.

- You enjoy a startup/Fast paced environment.

- Enjoy tackling challenges daily.

- 10 Days PTO

Please email us directly on jobs@zappysales.com subject line "eCommerce Customer Service Associate 10/16/2017" include a brief description of why you are the perfect candiate for the job and a pdf version of your resume attached.

Job Type: Full-time

Salary: $14.00 to $15.00 /hour

• Location: Chicago

• Post ID: 82002942 chicago
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