Posted: Wednesday, February 7, 2018 2:09 PM
Work Area: Customer Service and Support
Expected Travel: 0 : 100
Career Status: Professional
Employment Type: Regular Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
The Program Manager is responsible for the overall management of complex projects throughout their lifecycle. The Program Manager has the qualifications and business acumen to manage large scale, high risk, strategic projects that span organizational boundaries including multiple business units and service partners/vendors. They provide leadership to cross:functional teams responsible for delivering defined project outputs to time, budget and project quality criteria. Program Manager also ensures adherence to program management methodology practices, provides project manager mentoring, performs Program Management Reviews and reinforces the enterprise knowledge management through the communication of lessons learned and best practices development.
The Program Manager assists during the Bid Phase of the customer engagement by providing input into the proposal especially in the area of delivery model (e.g. SAP Activate model for delivery of particular customer project), project structure, organization, scoping, estimation and risk assessment.
The Program Manager has ability to manage complex projects or smaller programs that require coordination of work between various parties like third party sub:contractors, SAP Custom Development, SAP Global Delivery, SAP Active Global Support.
:Define appropriate delivery model for customer project based on SAP Activate as a composition of RDS, pre:defined services, on:site delivery, Global Delivery, Custom Development as needed to deliver on customer success
:Scope and estimate the engagement
:Determine required resources for the project
:Assess, document and communicate risk for the engagement
:Position SAP delivery methodology
:Conduct the project planning activities and manage the execution of large scale, high risk, or strategic projects according to plan (Opportunity Management, Initiating to Closing...)
:Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
:Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables.
:Manage and communicate a clear vision of the project's objectives, and motivate the project team to achieve them; create a project environment that enables peak performance by team members.
:Ensure proper use of methodology, tools and procedures.
:Ensures proper governance is in place to best meet project objectives
:Balance the trade:off of the triple: constraint to realize the expected business value.
:Evaluates strategic options and alternatives for delivering or offering services in a more efficient or cost effective manner.
:Builds customer relationships with the clear expectation to deliver follow:on business or identify opportunities within an account. Deals with difficult issues at the customer and finds win:win solutions for both Customer and SAP.
:Proactively identify changes in work scope and ensure appropriate planning measures are taken with internal and external stakeholders to reassess and amend the scope of work requirements, budget and timeline.
• Location: Chicago
• Post ID: 89634442 chicago